Privacy Policy

1. Information we collect

We collect the following categories of information:

Information you provide directly:

Information we collect automatically:

Third-party payment information: Payments are processed by Stripe or other payment service providers we may use from time to time. We do not store full card numbers or other complete payment credentials. We retain only the limited payment-related records necessary for order status, payout processing, fraud prevention, accounting, and transaction identification.

• Name and email address submitted during account registration.
• Profile information such as username, avatar URL, personal website, bio, creator profile details, and seller-related information.
• Transaction information created when you buy, sell, license, install, or publish listings on the platform.
• Listing and submission information, including titles, descriptions, pricing, categories, tags, media, and other metadata related to AI workers, skills, plugins, or other deployable assets.
• Communications you send to us, including support requests, marketplace inquiries, and email correspondence.
• Access logs including IP address, browser type, operating system, visit time, referral source, and page path.
• Device information such as device type, language settings, screen resolution, and approximate location derived from IP.
• Usage data such as page views, clicks, listing interactions, downloads, installs, purchase flow activity, and other actions taken on the platform.
• Session data collected through cookies and similar technologies as described in Section 7.

2. How we use your information

We use the information we collect for the following purposes:

We do not use your personal information for unrelated marketing communications unless you explicitly consent.

• Create and manage your account.
• Operate the Claw Mart marketplace and enable users to browse, buy, sell, publish, install, deploy, and manage AI workers, skills, plugins, and related digital assets.
• Process purchases, licensing transactions, refunds, and seller payouts.
• Deliver account notices, order confirmations, transaction updates, and other service-related communications.
• Provide customer support and respond to requests, disputes, and reports.
• Maintain platform integrity, enforce marketplace rules, detect fraud, abuse, unauthorized access, or misuse of listings and accounts.
• Analyze marketplace usage and product performance in order to improve search, discovery, installations, listing quality, and overall platform experience.
• Comply with applicable laws, tax requirements, financial reporting obligations, and regulatory requests.

3. Sharing and disclosure

We do not sell your personal information. We may share personal information only in the following circumstances:

Sellers do not receive your full payment credentials, and we limit information sharing to what is reasonably necessary for marketplace operations.

• Payment service providers, such as Stripe, for payment processing, refunds, and payouts.
• Cloud infrastructure and service providers used for hosting, analytics, storage, email delivery, security, and operational support.
• Sellers or buyers, only to the extent reasonably necessary to complete a transaction, provide access to a purchased asset, respond to support issues, or resolve disputes.
• Legal, regulatory, or law enforcement authorities where disclosure is required by applicable law, court order, or government request.
• Professional advisors such as lawyers, auditors, insurers, or accountants where necessary for legitimate business purposes.
• Business transfers, including merger, acquisition, financing, reorganization, or sale of assets, in which case user information may be transferred as part of that transaction.

4. Data storage and security

Your personal information is stored on secure cloud infrastructure. We use reasonable technical and organizational safeguards to protect it, including encrypted transmission (such as HTTPS/TLS), access controls, internal permission restrictions, and periodic security review.

However, no method of transmission over the internet and no method of electronic storage can be guaranteed to be 100% secure. If we become aware of a security incident affecting your personal information, we will take appropriate action and notify affected users where required by applicable law.

5. Data retention

We retain personal information for as long as your account remains active or as long as reasonably necessary to operate the marketplace and fulfill the purposes described in this Privacy Policy.

After account deletion, we will delete or anonymize personal information within a reasonable period, except where retention is still necessary for the following purposes:

• To comply with legal, tax, accounting, audit, or regulatory obligations.
• To maintain records of completed transactions, payouts, or licensing events.
• To resolve disputes, investigate abuse, or enforce our agreements and marketplace policies.
• To protect platform security, prevent fraud, and preserve evidence related to violations.

6. Your rights

Depending on your location and the laws that apply to you, you may have the following rights:

To exercise these rights, please contact us at support@easyopenclaw.io. We will respond within a reasonable time, typically within 30 days, subject to verification and applicable legal requirements.

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal data where legally permitted.
• Portability: request your data in a structured, commonly used format where applicable.
• Objection or restriction: object to or request restriction of certain types of processing where permitted by law.

7. Cookie policy

Claw Mart uses cookies and similar technologies for the following purposes:

You can manage or disable cookies through your browser settings, but some features of the platform may not function properly if you do so.

• Essential cookies, which are required for login state, security, payment flow continuity, and core marketplace functionality.
• Analytics cookies, which help us understand how users browse listings, interact with marketplace features, and use the platform so we can improve performance and usability.
• Functional cookies, which remember preferences such as language, sorting, display settings, and other user experience choices.

8. Minors

The platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that personal information from a minor has been collected, we will delete it promptly in accordance with applicable law.

9. Third-party links and integrations

The platform may contain links to third-party websites, repositories, payment services, documentation pages, or other external resources. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before using their services.

10. Policy changes

We may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or our data practices. If we make material changes, we may notify users through the platform, by email, or by other reasonable means.

Your continued use of Claw Mart after an updated Privacy Policy becomes effective means you accept the revised policy.

11. Contact us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

• Brand: Claw Mart
• Email: support@easyopenclaw.io